Our goal is to make it possible for anyone to achieve radiant, healthy-looking skin. If you are not completely satisfied with your Rodan + Fields® order, simply follow the return instructions below within 60 days from the date of purchase to receive a full refund.*
“We are physicians committed to healing our patients’ skin. We stand behind our products, but most importantly, we stand behind you.”
Dr. Katie Rodan and Dr. Kathy Fields
We’re Here for You
Are You a Preferred Customer (PC)?
Update your PC subscription by logging in to your account.
Select “My Account” from the top right corner, then “Edit Order.”
Are You an Independent Consultant?
To learn more about returns, including unsold inventory, resalable items, and RF Mall purchases,
please refer to Section 10 in the Rodan + Fields Policies and Procedures.
For questions about your order, contact Sales Support via email or call 1.888.995.5656.
1.FILL OUT A RETURN AUTHORIZATION FORM
Find this form at the bottom of your Rodan + Fields invoice. Or, download and print
a new Return Authorization Form.
2.SHIP YOUR COMPLETED FORM AND PRODUCT(S)
Send your completed form together with the product(s) you wish to return to the address below:
Rodan + Fields
2450 Creekside Parkway
Lockbourne, OH 43137
To ensure delivery, please send your return via insured Federal Express or Parcel Post. Refunds cannot be processed for packages lost in transit. Return shipping fees are not refundable.
3.CHECK YOUR EMAIL
You will receive an email confirmation in 10-15 business days once your refund has been processed.
*We offer a full refund of the purchase price, excluding shipping charges, within 60 days from the date of purchase.